How Can I Get Help From Optus?

Does Optus have a call Centre in Australia?

We do have call centres in India, Philippines and Australia however it is not possible to route a call to any particular country as it is just given to the next representative available to take the call..

What is my Optus service number?

In this article we’ll show you how to find your Optus account number via the My Optus app, My Account, from your phone and on your bill. Note: Prepaid services do not have an account number. Your account number is located on the first page of your bill, in the top right-hand corner.

How do I contact Optus sports?

Team up with Optus for Optus Sport Get in touch with our Optus Business Team on 1800 856 821, or leave your details below and we will call you back.

Can I email Optus?

Unfortunately, we don’t take enquiries via email. For the best experience, we suggest messaging us through the My Optus app . If you don’t have the app, simply head to the app store to download the My Optus app. For those who prefer, you can also message us on My Account.

What is the email address for Optus?

Hi @gasman, you can find your username on your bill or via My Account. The email address is just your username @OPTUSNET.com.au.

How do I get unlimited data with Optus?

PrepaidHead to the recharge Add Ons section in My Optus app.Choose the Unlimited Data Day Add On.Once you purchase the Add On you’ll see a confirmation screen, and you can start your data buffet.

Who can I complain to about Optus?

To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint …

Can I buy extra data on Optus?

To purchase one of our Data Add-ons, go to My Optus app, or visit My Account and go to the ‘Options and Extras’ tab. To buy an Unlimited Data Day, go to My Optus app.

What number do I call to check my Optus balance?

To check your balance: Text the number 1 (one) to 9999 (Free from an Optus Prepaid service); or.

What time does Optus customer service close?

Mon-Fri between 8am-5pm.

How can I get free data with Optus?

To play our part in supporting your access needs, we are giving all eligible mobile subscribers a one off 20GB of free extra data which can be activated within My Optus app anytime during the month of April and valid for 30 days from activation.

How Do I Live chat with Optus?

Live Chat can be reached on this link → https://www.optus.com.au/livechat. You can also get in touch with them via the My Optus app.

How do I get an Optus email address?

This can be done directly in My Account just follow these steps: Login into your My Account > On the dashboard – scroll down > click on your username to expand > Click on Settings (right hand side) > Click Manage next to Optus email account > Add email account > Fill out page (full name, username, password) > press ok.